RETURNS & EXCHANGES
Returns & Exchanges
Orders may be returned or exchanged within seven (7) days of the original order's arrival. More specifically, we require that your return package be postmarked no more than 7 days from the date that your order tracking indicates that the product was delivered. If your returned items are shipped back to DYLANLEX beyond the qualifying return window, DYLANLEX reserves the right to reject package and the return, or accept the return with a 25% restocking fee, at the discretion of DYLANLEX. Anything purchased with a special code or discount is considered FINAL SALE and not returnable. Items purchased on the MARKETPLACE page which features collaborations, vintage and 3rd party vendors are also considered FINAL SALE and not returnable.
Merchandise must be in unworn condition and must retain, intact and undisturbed, any security tags, labels, seals, stickers, or any other form of usage indicator that were in place on the merchandise when it was shipped. In order to return or exchange, merchandise must be carefully enclosed in its original packaging, include all original packaging and documentation, and be packed and shipped in such a way as to adequately protect the delicate and fragile contents inside. We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use or abuse. Goods that are returned without their original packaging will not be accepted. Merchandise received by a customer as a result of an exchange is not considered a new or original order, and may only be re-exchanged at the discretion of DYLANLEX Customer Service.
DYLANLEX is not responsible for shipping charges on returned or exchanged merchandise. We can only recommend UPS or FedEx when shipping items for exchange, and we are not responsible for packages lost or damaged during shipment for exchange.
Exchanges are only available for purchases from the DYLANLEX product lines.
DYLANLEX exchanges may only be made for items of equal or lesser value. Upon the valid return of your original item, you will be shipped your new item and your original payment method will be refunded for the difference in price. If you have received a DYLANLEX item but would like to change it for a more expensive DYLANLEX item, you must either (1) return your current item for a full refund and then purchase your new item in a separate transaction or (2) exchange your current item for a DYLANLEX gift card, with which you will later purchase your new higher priced item in combination with an additional payment source. DYLANLEX can also not guarantee the availability of any specific styles for return or exchange. If your desired replacement is not available, you will be able to indicate whether you would like a refund or gift card for your original item.
The DYLANLEX branded product lines are sold via sections of dylanlex.com displaying a black header bar with the trademark “DYLANLEX” branding in white at the top center. DYLANLEX items arrive in packaging that says only DYLANLEX, or velvet pouches bearing the trademark logo. All items from the DYLANLEX product line can be found and identified by visiting the link dylanlex.com/collections/dylanlex
To initiate your return, you will be taken to an automated returns and exchange form. Completion of the form will initiate your claim into our customer service system, as well as guide you through the proper steps necessary to process your return. Simply click the link below, follow the on screen instructions, and answer the questions as they appear.
After submitting the completed form, you will be redirected to a confirmation page. You must print that confirmation page, and include it in your return package. That confirmation sheet will allow DYLANLEX customer service to identify your package. Without that confirmation page, your package could be significantly delayed or lost entirely.
DYLANLEX Returns Initiation Form
Please view our returns initiation form here: support.dylanlex.com/returns-exchanges/
Again, we must emphasize that the confirmation page MUST be printed and included in your return package or will not be processed. We also recommend that you save a copy of the confirmation page for your personal records.
To expedite your return or exchange process, in addition to the instructions above, please feel free to also contact us at firstname.lastname@example.org. All of the above rules will still apply, however we may be able to accommodate your unique needs better if we can be notified of your situation as soon as possible.